Wait, they paid, and sent you their addresses, and you cancelled on them because they didn't encrypt the addresses.Really?Would you have cancelled on them if they weren't double-spaced?Lighten up, Francis.You've already alienated at least10 people.If a client wants to send you their address, for you to cancel their order because you don't like the format it came in is just silly - and even sillier if you expected them to re-send it in the format that you did want. What the fuck would that accomplish - it's already been sent once in the clear.If your customers ask you questions, by all means answer them. But don't start thinking it's your job to educate them, and punish them if they don't meet your expectations.